Software Support Specialist

VIP India

Mumbai, Maharashtra
Permanent
Full-time

26 days ago
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About VIP IndiaAbout VIP (Vermont Information Processing, Inc.)We are the leading technology provider powering the beverage industry, delivering integrated software solutions that connect suppliers, distributors, bottlers, and retailers across all three tiers. Since 1972, from our headquarters in Colchester, Vermont, we have focused on optimizing daily workflows and driving efficiency, visibility, and value through innovative applications like KARMA and OrderStream for businesses of every size and type. Today, with over 800 employees across 20 states and 3 countries, more than 63,000 monthly active users, and systems that process over 80% of U.S. beer volume, we enable seamless data exchange, stronger performance, and industry-wide growth by working side by side with our customers.About VIP IndiaIndias deep and diverse talent pool plays a major role in our global growth strategy. That is why we have expanded our global footprint with the establishment of VIP India, a state-of-the-art innovation hub in Mumbai. At VIP India, we are a high-impact, inclusive, and collaborative ecosystem where a community of talented professionals come together to drive digital innovation and transform the global beverage industry.Life at VIP IndiaLife at VIP India reflects our belief that great work happens when people are both challenged and cared for. An enjoyable work environment, flexible/hybrid options, and benefits that promote well-being and work-life balance encourage you to bring your best self to work.As part of the wider VIP community, India teams share in traditions of giving back and team buildingfrom local initiatives to supporting broader company efforts that strengthen our communities. If you want to grow your career, stay close to the latest in industry technology, and be part of a team that genuinely looks out for one another, VIP India is the place to groJob DescriptionSummary:VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.Experience:

2-3 Yrs of experience Primary Responsibilities:
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments Vermont Information Processing
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions

Requirements:Essential Skill Set:

Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred

Nice to have Skill set:

Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Ability to multitask under pressure

Educational Qualification:B.E, B Tech, MCA

VIP India