Client Relationship Manager
marketfeed
- Bangalore, Karnataka
- Permanent
- Full-time
We are seeking a Client Relationship Manager to join our team and act as the face of marketfeed to our users. You will play a pivotal role in enhancing user experience, retaining users, and converting them into brand champions. If you possess 0-3 years of experience in client relationship management, user engagement, or a similar field, and have strong financial and market knowledge, this role is for you.🎯 Responsibilities You Will Hold:
- Client Relationship Management:
- Develop meaningful relationships with users, ensuring long-term engagement and satisfaction.
- Address client queries promptly and ensure clear communication and resolution.
- User Retention & Experience:
- Guide users throughout their trading journey, focusing on retention during challenges such as strategy drawdowns.
- Implement new ideas to enhance the user experience and satisfaction.
- Feedback & Collaboration:
- Act as a bridge between users and the product team by collecting and relaying user feedback.
- Collaborate with cross-functional teams to improve user outcomes.
- Mentorship & Process Improvement:
- Mentor junior Relationship Managers and assist in creating standard operating procedures (SOPs).
- Own specific team processes and tasks to ensure operational excellence.
- Market Knowledge & Problem Solving:
- Leverage advanced knowledge of options, equities, and wealth markets to inform user interactions.
- Handle escalations and find innovative solutions for unpredictable situations.
- Have exceptional communication skills to engage users effectively and clearly.
- Have strong problem-solving and analytical abilities.
- Have advanced knowledge of options,equities & wealth markets
- Are proficient in languages like English, Malayalam & Hindi
- We care for your work-life balance with a flexible leave and WFH policy.
- We care for your physical and mental health with health insurance that includes free health check-ups, unlimited doctor consultations, and dental care.
- Competitive salary with great ESOPs, annual team retreats/outings, and a dog-friendly office.
- You are in the driver's seat of building innovative and challenging trading products & financial instruments.