Campaign Execution & Helpdesk Support (Associate)

Netcore Cloud

Mumbai, Maharashtra
Permanent
Full-time

3 days ago

Netcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.The RoleAssociate - Campaign Execution & Helpdesk SupportLocation: Thane, India (During Training) | Work from Home (Post-Training)Shift Timings: 6 PM to 3 AM ISTAbout the RoleNetcore Cloud is seeking a customer-facing, technically adept professional to join as a Campaign Execution & Helpdesk Support Engineer. This is a dual-role opportunity where you will execute digital campaigns and provide technical support for clients, ensuring seamless adoption and optimal use of our platforms.What You’ll DoCampaign Execution

Plan, set up, and execute campaigns (Email, SMS, Voice, Automation) on time.
Make primary HTML modifications when required.
Monitor campaign delivery and analyze performance reports with actionable insights.

Helpdesk Support

Provide first-level technical support through phone, email, and ticketing tools.
Handle and resolve tickets effectively, balancing campaign execution and support tasks.
Troubleshoot customer-reported issues related to platform usage, reports, or delivery.

Technical & Process Excellence

Perform root cause analysis on recurring issues and suggest sustainable fixes.
Leverage UI and backend knowledge for effective troubleshooting.
Recommend process improvements and product enhancements based on real customer feedback.

Customer Advocacy

Act as a trusted advisor and voice of the customer within internal teams.
Maintain high standards of professional communication.
Drive customer success by ensuring consistent quality, ROI, and satisfaction.

Ideal ProfileWhat We’re Looking For

0-1 years in a Support Team role (mandatory) with exposure to UI and backend systems.
Strong customer-facing experience in handling queries, escalations, and relationship management.
Hands-on experience with ticketing systems, ticket resolution, and customer handling skills.
0-2 years of total experience in customer support, technical support, or campaign execution.
Strong technical knowledge: Linux troubleshooting (mandatory), SQL, DNS, HTML, CSS.
Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint for reporting.
Excellent written and spoken English communication skills.
Self-motivated, strategic thinker, collaborative, and quick learner.
Flexibility to work the evening/night shift (6 PM to 3 AM IST).

What's on Offer?

Join a market leader within IT Services
Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities

Netcore Cloud

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