Team Leader\..OPS-Inward Remittances Centre
- Bangalore, Karnataka
- Permanent
- Full-time
- Verification of transactions within established delivery standards, with accuracy and in compliance with operating procedures.
- Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
- Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.
- Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
- Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
- Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
- Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
- Attend all inquiries/complaints (internal/external) promptly.
- Excellent communication skills.
- Strong interpersonal skills.
- 4-5 years experience in back office operation with financial industry in remittances department
- Good verbal/written communication and computer operating skills.
- Good knowledge of general banking rules and regulations.