ASPIRE GSC – ServiceNow ITOM Architect
Version 1 View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
- Own and define the ServiceNow platform architecture, ensuring alignment with best practices and long-term roadmaps.
- Provide architectural leadership across core ServiceNow modules, including:
- Define and enforce platform governance, best practices, and design standards across internal and customer instances.
- Ensure platform scalability, performance, security, and upgrade readiness.
- Lead the design and implementation of ServiceNow ITOM, including:
- Define ITOM reference architectures, patterns, and operating models.
- Design resilient and scalable MID Server architectures, including security and performance.
- Architect and optimise Discovery and data ingestion strategies, including integrations with:
- Ensure CMDB design and population align with CSDM best practices and support service visibility, impact analysis, and automation.
- Support CMDB governance, data quality improvement, and remediation initiatives.
- Design and implement ServiceNow Event Management solutions for internal and customer environments.
- Integrate ServiceNow with enterprise monitoring and event sources (e.g. Azure Monitor, CloudCheckr, OpsView).
- Define event rules, alert correlations, health models, and noise reduction strategies.
- Ensure event data supports proactive operations and effective incident response.
- Provide technical leadership and mentoring to ServiceNow developers, ITOM engineers, and architects.
- Collaborate with infrastructure, security, and service management teams to deliver end-to-end solutions.
- Contribute to architectural roadmaps, continuous improvement initiatives, and platform health activities.
- 5-6 Years Strong hands-on experience as a ServiceNow ITOM Architect or Senior ITOM Consultant.
- Proven delivery experience across ServiceNow Discovery, Service Mapping and Event Management
- Experience integrating ServiceNow ITOM with:
- Solid understanding of CMDB design and governance, CSDM, ITIL and service operations
- Experience designing and managing MID Server architectures.
- Ability to work across multiple ServiceNow instances.
- Strong stakeholder engagement and communication skills.
- Must have the following certifications:
- At least 1 of the following certifications:
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
- Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.