Marketing Operations Associate (Automation)

Bangalore, Karnataka
Permanent
Full-time

23 days ago

About StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamAs Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.This role will be part of the Marketing Operations in SDC that is accountable for the production and delivery of all aspects of email demand and lead generation activities, lead nurturing, and conversion programs.What you'll doWe are looking for someone who is passionate about Marketing Automation and is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for the delivery of repeatable, measurable programs/campaigns that focus on highly qualified leads, improve the customer experience, and increase retention.Responsibilities

Build, test and launch complex email and nurture campaigns in Marketo

Perform test runs and quality control with strong attention to detail

Conduct advanced A/B testing on email and landing page assets and, suggest testing opportunities

Identify gaps in our marketing automation infrastructure and work cross functionally to address them (ex. Program structure inefficiencies, process flaws, etc)

Scope, manage and deliver email campaigns from intake to execution

Create Marketo programs to support email sends, landing pages, and form processing

Maintain a library of core assets such as images, files, links, and program templates

Ensure reportability of email marketing campaign results

Create database queries and smart lists; manage audiences & segmentations

Maintain and optimize email marketing processes

Align with central and regional Marketing Operation team members on process, workflows, policies, execution and enablement

Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

3+ years of experience in email marketing, production and execution within a Digital marketing or marketing operations organization

Strong track record using marketing automation tools; Marketo a must

Solid analytical skills and a strong understanding of technical concepts

Experienced in HTML and CSS concepts (email and web)

Strong service orientation and attention to detail

Able to manage multiple stakeholders and priorities simultaneously

Solid project management and organizational skills

Able to work cross functionally and globally

Excellent written and verbal communication skills

In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.Office locationsBengaluruTeamNew Financial ProductsJob typeFull time

Stripe

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