Solution Architect I - Cloud Infrastructure Services

Bangalore, Karnataka
Permanent
Full-time

17 days ago

Job Description:Role Proficiency:Provide technical consultative leadership for large enterprise-wide systems during the pre-sales and/or post-sales cyclesOutcomes: * Design architecture for large engagements and act as design authority

Design solutions involving multiple technology components after scoping out requirements for a client with large engagements
Identify and institutionalize best practices across multiple accounts and manage multiple customers and architects
Identify new business opportunities and along with Sales team get them converted to projects
Independently execute Technical Assessments Due Diligence and Transitions

Measures of Outcomes: * Business Development (# of proposals contributed to & # won # new leads generated)

# of Trainings Webinars Blogs written / taken
# white papers/document assets published / working prototype
# of reusable frameworks/tools/artifacts created
# of technical complex solutions delivered
# of consulting assignments led/participated
Technology certifications
Customer feedback on overall technical quality (zero technology related escalations)

Outputs Expected:Project Control and Review: * Perform architecture design review

Identify opportunities for optimization of cost / time / asset utilization in complex projects and advise relevant teams accordingly where possible
Provide advice to teams facing complex technical issues within CIS
Review outputs to ensure NFRs are met

Knowledge Management & Capability Development: * Provide input to teams for trainingetc. * Identify the training needs and conduct internal sessions to meet the same

Partner with UST Gamma to Create curriculum

assessments
training programs and courseware based on new service offerings / solutions
etc. * Update collateral on to the knowledge management repository

Gain and cultivate domain expertise to provide best and optimized solution to customer

Requirement gathering and Analysis: * Understand the requirements from a larger system / transformation program context

Validate the technology solution to ensure it integrates with existing client technologies by working with customers and other stakeholders

People Management: * Provide support to various Project Managers in identification of training needs of the team

Conduct training / certifications with the help of Gamma and mentoring with respect to technical skills on projects
Perform career guidance and performance management for team members

Alliance Management: * Identify alliance partners based on the understanding of service offerings and client requirements

Identify areas for joint GTM with the partner
Develop internal capabilities/complementary toolsets to support the GTM strategy
Maintain t relationships with partners s
Act as UST technical POC for the specific technology/solution area

Technology Consulting: * Define problem statement for the customer

Analyze application/ technology landscape

process
tools and arrive at the solution options best fit for the client * Analyze Cost vs. Benefit of solution options

Define the technology/ architecture roadmap for the client
Articulate the cost vs. benefits of options to key stakeholders in customer base

Innovation and Thought Leadership: * Participate in external forums (seminarspaper presentation etc.) to showcase UST capabilities and insights * Interact and engage with customers/ partners around new innovative ideasconcepts and assets; as well as industry trends and implications * Participate in Beta testing of products / joint lab setup with customer to explore application of new technologies / products

Identify areas where components/accelerators or design patterns could be reused across different accounts
Create documents

reports
white papers (international/national) on the research findingsSales Support and Project Estimation: * Develop collaterals for proposals

Conduct workshops at the client site to assist the sales team in sales support

if required * Compare various designs and propose appropriate technology solutions based on the understanding of the RFP and input from Architects

Calculate and present estimates based on high level designs to management for supporting go/ no-go decisions
Review estimations and resource plans
Review risk and mitigation plans
Anchor proposal development with cross-linkages across multiple competency units and arrive at a coherent solution

unique value propositions and clear differentiators * Participate in client presentation and client visitsSolution Definition & Design: * Ensure alignment of the high-level architecture with the existing client need and business logic; review design prepared by architects

Ensure the involvement of right teams in solution design
Ensure technical integrate ability and requirements compliance of the solution; especially in case of a multi group / multi vendor program
Involve external partners / horizontals as appropriate
Provide guidance to Solution Architect around usage of patterns/anti patterns in the solution
Ensure UST architecture principles and QOA (Quality of Architecture) are maintained. Analyze trade-offs and provide recommendations

if any
on the solution architecture. * Identify opportunities for efficiency improvements (e.g.automation and risk reduction in the transformation process * Understand the various work streams and the technologies necessary to deliver on large programs

Resolve any issues based on industry expertise / partners leverage
Provide best in class technology and solution options to customers with detailed examples and case studies. Guide customer on process and technology improvements to achieve agility and quick results.

Project Management Support: * Proactive identification and management of technical risksStakeholder Management: * Build credibility with the client as a technical go-to person

Work to expand professional network in the client organization

New Service Design: * Identify potential opportunities for new service offerings based on customer voicepartner inputs
industry connects and trends * Support the development of business case for investments for approval from senior management

Work with partners to co-develop a joint GTM (as applicable)
Develop IP/tools and framework to address the opportunity technically
Conduct beta testing / POC as applicable
Develop collaterals

guides for GTMSkill Examples: * Solution Structuring: Ability to use working knowledge of service offerings and products tools. and accelerators to carve out solutions for program/ POC / RFP for a customer based on their needs

Requirements Management: Ability to use working knowledge of requirements management to identify deviations drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artifacts. Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
Architecture Concepts and Principles: Ability to use working knowledge to create architecture catering to functional and non-functional requirements reengineer existing architecture solutions under the guidance of seniors. Provide training on best practices in architecture under guidance
IP Management: Ability to use working knowledge to build them appropriately into the overall product plan/schedules under guidance; identifying existing assets new concepts as IP
Use knowledge of Technology Trends to identify technologies and product relevant to UST in the short term (1- 2 years) within own area and multiple areas. Forecast trends on new solutions/products/ technologies required in UST. Create and review technology roadmap for the client
Use knowledge of Solution Structuring to carve out complex solutions/POCs for a customer based on their needs; recommending technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits

Knowledge Examples:

Solution Structuring: Demonstrates specialized knowledge of service offerings and products
Requirements Management: Working knowledge of requirements (functional / nonfunctional) requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) and requirements management tools (e.g.MS Excel and application lifecycle management tools
Architecture Concepts and Principles: Working knowledge of standard architectural principles models and perspective (e.g. TOGAF Zachman etc.) integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements data architecture deployment architecture and architecture governance
IP Mgmt: Working knowledge of various IP management regulations and standards; their benefits constraints and applications
Technology Trends: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies

Additional Comments:Architect– Genesys Engage to Genesys Cloud Migration 1. Genesys Platform Expertise Routing strategies (IRD, Composer) Genesys Framework, SIP Server, T-Server Interaction Routing, Reporting (CCPulse, InfoMart) Workspace/Workspace Desktop Edition 2. Genesys Cloud CX: Architect Flows (Inbound, Outbound, Digital) Queue and skill management Roles and permissions Data Actions and integrations Workforce Engagement (WEM), Speech Analytics 3.Solution Architecture Designing end-to-end architecture for contact centers Mapping on-premises components to cloud-native services Creating migration blueprints and phased roll-out plans Ensuring high availability, data integrity, and scalability 4.Integration and API Skills RESTful APIs (Genesys Cloud APIs) Webhooks, Data Actions, and Lambda functions Integration with: CRM systems (Salesforce, Microsoft Dynamics) Identity providers (SAML, SSO, OAuth) Bots (Google Dialogflow, Amazon Lex, Nuance) External databases, IVRs, or ERPs 5. Cloud & Infrastructure Cloud Architecture (AWS, Azure basics) Networking: DNS, firewalls, SBCs, VPNs Experience with Genesys Cloud Voice, Edge architectureSkills:Genesys,Cloud Computing,MigrationAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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