Workfront Solution Architect
- Bangalore, Karnataka
- Permanent
- Full-time
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:
- Architect end-to-end solutions within Adobe Workfront to support marketing campaign planning, creative operations, and cross-functional execution.
- Design and implement integrations using Adobe Fusion with other platforms such as AEM, Frame.io, etc.
- Translate marketing requirements into scalable Workfront configurationsleveraging templates, custom forms, automations, and reporting.
- Collaborate with system admins and stakeholders to support governance, training, and operational best practices.
- Drive continuous improvement and innovation in platform use, automation, and user experience.
- Create automations using Adobe Fusion to streamline workflows, reduce manual effort, and decrease time-to-completion for end users.
- Document architecture, maintain solution libraries, and support onboarding of new teams to the platform.
- Be a continuous learnerof evolving Workfront capabilities, such as Workfront Planning, to provide informed recommendations on essential use cases and future-ready solutions.
- Build dashboards and reports to provide insights into marketing operations, capacity planning and SLAs.
- Manage work within an Agile framework to efficiently prioritize, execute, and deliver platform solutions.
- Own break/fix assessment and resolution related to Workfront and Fusion workflows, monitoring for smooth operations, measuring and reporting on operational performance metrics, and continuously improving Workfront workflows over time.
- Bachelor of Science degree in Computer Science, Computer Information Systems or another related field
- 10+ years of relevant work experience
- Adobe Workfront Core Developer Certification
- 4+ years of Workfront experience, with 2+ years supporting marketing teams
- Demonstrated experience designing and mapping processes, and charting interaction layers across users, processes, systems, data, and governance
- Demonstrated experience architecting enterprise-level Workfront solutions
- Strong understanding of marketing workflows, campaign lifecycles, and resource planning
- Proficiency in building automation and integrations using Adobe Fusion, leveraging best practices and marketing experience to analyze and select the optimal approach for Delta
- Analytical mindset with strong problem solving and process improvement abilities.
- Excellent communication skills, with the ability to present technical solutions to business stakeholders
- Ability to clearly capture and communicate processes, changes, and designs in mediums that facilitate easy consumption and socialization to non-technical peers
- Adobe Workfront Fusion Developer Certification
- Experience in designing for the end user
- Familiarity with Adobe Experience Cloud, DAM systems, or Agile marketing methodologies
- Experience with change management or platform rollout strategies
- Background in governance or platform administration.
- The opportunity to help shape the future of marketing operations at an enterprise scale
- Collaboration with a high-performing Workfront team focused on platform excellence
- Autonomy to innovate and lead solution strategy.