Store Manager

Jobaddaa

Bangalore, Karnataka
Permanent
Full-time

6 hours ago

Job Description – Store ManagerCompany: Ethera DiamondsLocation: Electronic cityPosition: Store ManagerPackage - as per company standardAbout Ethera DiamondsEthera Diamonds is a premium diamond jewellery brand focused on contemporary designs, exceptional craftsmanship, and a superior in-store customer experience. Our stores represent elegance, trust, and personalized service.Role OverviewThe Store Manager will be responsible for the overall performance, operations, and profitability of the store. This role requires a strong blend of retail sales leadership, customer relationship management, inventory control, and team handling, specifically in the jewellery or luxury retail segment.Key ResponsibilitiesSales & Revenue ManagementDrive store sales and achieve monthly and annual revenue targets.
Ensure high conversion rates, average ticket size, and repeat customer business.
Handle high-value customers and assist in closing premium jewellery sales.
Plan and execute in-store promotions, festive sales, and special campaigns.Customer ExperienceDeliver a world-class, personalized buying experience to every customer.
Build long-term relationships with repeat and referral clients.
Handle customer queries, complaints, and post-sale service issues professionally.
Ensure adherence to brand standards in service, presentation, and communication.Store OperationsOversee daily store operations including opening/closing, cash handling, billing, and security.
Ensure compliance with company policies, SOPs, and audit requirements.
Maintain visual merchandising standards aligned with brand guidelines.
Coordinate with HO for stock movement, replenishment, and new launches.Inventory & Stock ManagementManage diamond and jewellery inventory with strict accuracy and controls.
Conduct regular stock audits and ensure zero tolerance for discrepancies.
Maintain proper documentation for inward/outward stock and certifications.Team ManagementLead, train, and motivate the store sales team to achieve performance goals.
Monitor staff attendance, discipline, grooming, and productivity.
Conduct regular product and sales training for team members.
Assist in hiring, onboarding, and performance reviews of store staff.Reporting & MISPrepare and submit daily, weekly, and monthly sales and operational reports.
Track KPIs such as footfall, conversion ratio, average bill value, and inventory turnover.
Share market feedback, customer trends, and competitor insights with management.Eligibility & QualificationsGraduate in any discipline (MBA / Retail Management preferred).
5–8 years of experience in jewellery retail or luxury retail, with at least 2 years as Store Manager or Assistant Store Manager.
Strong understanding of diamonds, gold jewellery, certifications, and retail compliance.
Excellent communication, negotiation, and interpersonal skills.
Proficient in POS systems, billing software, and basic MIS reporting.Key Skills & CompetenciesSales leadership & customer handling
Jewellery product knowledge
Inventory & loss prevention
Team management & training
Attention to detail & operational discipline
High integrity and trustworthinessWhat We OfferCompetitive salary package
Performance-linked incentives
Opportunity to work with a growing premium jewellery brand
Career growth within retail leadership roles.

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