Position Title Senior Manager - Business HR Growth Office Role Type Individual Contributor Company EXL Service Grade / Level C2 Division / Department Human Resources - Business HR Location Noida Reporting to Global Business HR Head - Growth Office JOB PURPOSE To design and implement effective people strategy for Growth office. Work with HR leader and, BU Sales leaders to increase effectiveness of sales talent to achieve organizational and functional goals. Accountabilities PRINCIPAL ACCOUNTABILITIES Major Activities Strategic Sales Transformation Partner Lead and manage strategic sales talent transformation projects. Research on best practices of sales organizations. Advance performance analytics Effective management of relationships with key leaders by building collaborative network. Work collaboratively with various HR COEs to ensure effective implementation of strategic HR initiatives. To understand business trends and provide solutions in line with the industry's best practices. Be the 'Touch point' for escalated issues related to people. Deliver as per defined service standards and timescales. Create and execute communication plans to increase awareness and adoption of defined initiatives. Talent Management To ensure 'right' talent is sourced for the 'right' position in conjunction with functional leaders and recruitment teams. Effective Performance Management - Ensure Goal Setting, 1-0-1's, HYR, Annual appraisals are happening on time in alignment to company goals. Ensure IDP's are created on time and with required quality, L&D interventions are planned and executed as per skill/competency requirement, with desired outcomes. Succession Planning process is devised for key positions and is regularly monitored and reviewed. Devise Career Progression plans for the key talent and monitor regularly. Manage attrition - drive employee engagement Study attrition trends and devise action/impact/mitigation plans. Study industry trends and advise business on key best practices. Look at existing retention and reward systems and provide/suggest solutions as per business needs. Devise track, band and location wise employee engagement plan and calendar for increased engagement. Compliance on all required parameters Design systems and checks to continuously monitor and ensure that all processes and procedures (related to payroll, PMS cycle, etc.) are adhered to. Ensure compliance to all regulations related to HR, SOX and internal audits. Develop processes and checks for the compliance of any new regulation. INTERACTIONS Internal BU Growth teams - Growth leads, Sales leads, Account Managers and Client Executives. HR COE teams - C&B, Digital HR Ops, Capability Development, Recruitment etc. HRBP teams of other BUs Other functions - Finance, technology etc. External Industry consultants, leaders etc Skills And Knowledge Educational Qualifications MBA - HR, preferably from a Premier B-School Functional Skills Experience in strategic planning and execution. Performance and People analytics, ability to create strategic presentations. Presence and leadership communication Knowledge and experience on Industry best HR Practice Knowledge of systems, projects, and budgets as well as a sound knowledge of local and international best practice. Behavioral Skills Ability to interact and engage senior audience. Executive presence and effective leadership communication Networking, Influencing and negotiation skills. Willing to roll up. Innovation & Change Management Work effectively under pressure and be adaptable to rapid change. Plan and prioritize effectively to achieve demanding targets and deadlines. Be effective in addressing and resolving conflicts within the team or across functions. A positive outlook and perspective Relevant And Total Years Of Experience 8-12 years of relevant HR experience