With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us. Welcome to the relentless pursuit of better. Inviting applications for the role of Senior Manager, Insurance Claims Operations In this role we are looking for someone with extensive domain expertise in P&C Insurance - Claims and a proven track record of managing Service Delivery for large operations. Responsibilities . Should be able to manage large span in P&C Claims operations . Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the operational delivery . Collaborate with SDL to exceed all Internal and Customer key metrics . Responsible for mentoring staff through career roadmap discussions and align them to right skill operationally. . Responsible to work with SDL to benchmark and baseline SLA delivery and plan capacity for the financial year. . Prepare and report performance Dashboards to internal and external stakeholders as per the defined frequency. . Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices . Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication . Drive transformation projects from operations, digital asset implementation, standard methodologies%27 framework, case studies, benchmarking for making processes more efficient and effective . Build impactful customer relationships improve Net Promoter Score. maintain an existing book of business, and drive revenue growth Qualifications we seek in you Minimum Qualifications . Non-Technical Graduate. . Relevant years of relevant Industry experience primarily managing Insurance Claims operations. . Prior experience in managing Claims + Underwriting functions & knowledge of Canadian Insurance will be an added advantage. . The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities. Preferred Qualifications/ Skills . In-depth E2E understanding of P&C Claims . Excellent operating skills - People management, Client management and managing other operational frameworks . Exceptional verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization . Proven track record of leveraging lean Six Sigma framework to drive continuous performance improvement . Sound knowledge of various digital technologies in the market . Strong cross functional collaboration skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
