Project & Delivery Manager-Loyalty
- Mumbai, Maharashtra
- Permanent
- Full-time
- Own Redemption CatLog, inventories & P&L
- Track & analyse data on regular basis, share reports & take strategical decisions
- Responsible to Launch additional platform like health & wellness, EMI etc to enhance redemption & engagement
- Create rules & processes to list products & new partnership
- Define product display priority & pricing guardrails
- Upgrade Journeys with product & design team to drive best-in-class user experience.
- Work with multiple teams to build PBLP Construct (Tier wise Deals & benefits, Memberships, Gating Criteria etc.)
- Customer Excellently & Contact Centre Management
- 2) Campaign Operations
- 3) Voucher management- Along with BIU & voucher partners as per defined SOP
- Supervision/monitoring of following Alliance operational activities:-
- i. Vendor - Empanelment, MOU/NDA/MSA signing
- ii. Liaison with Procurement for vendor selection
- iii. Recon of offer invoices
- iv. Invoice payments
- v. Escalation handling
- 2) Ideally from E.Com or Banking background with minimum 2-3 years of experience in CRM, Customer Service & Operation Delivery (1:1 relationships between store and consumers)
- 3) Analytical thinking & ability to manage multiple activities, and retain strong detail orientation
- 4) Advanced skills in Excel, PowerPoint, Word & related Microsoft suite products is must.
- 5) Must be able to perform the essential duties and responsibilities as described above with Bank guidelines and able to maintain a positive team attitude and professional demeanour at all times.