Assistant Regional Manager - Operations

• Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
• Ensure effective supply–demand planning to meet operational requirements across markets
• Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable

• Lead, mentor, and manage a team of 5–10 driver operations team members
• Define clear KPIs for each role and review performance on a regular cadence
• Measure individual and team performance and communicate outcomes clearly and constructively
• Conduct regular coaching, feedback, and development conversations
• Build an engaged, high-accountability team culture with open communication

• Work closely with product, tech, support, and finance teams to design and refine driver operations processes
• Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
• Develop a strong understanding of regional goals, priorities, and constraints
• Lead or support driver programs focused on retention, engagement, and operational efficiency

• 5+ years of experience in operations roles within fast-paced, tech-oriented companies
• Strong people management experience, with prior responsibility for managing at least 5–10 team members
• Experience across operations and strategy, with the ability to move between execution and planning
• Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
• Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
• Excellent written and verbal communication skills
• Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)

• Mon-Fri (Includes Rotational shifts & Night shifts)
• 9-hour shift (8 working hours)

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