Responsible for implementing departmental strategies, monitoring the progress of projects, and leading your team towards the accomplishment of departmental and corporate goalsESSENTIAL DUTIES AND RESPONSIBILITIES:Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.Manage designated Project Management staff, which includes:Mentoring and defining career paths by developing core competenciesEnsuring proper training is executed and documentedConducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPSCoordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidanceCollecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Project Management teamOrganize and conduct Project Management team meetings to communicate corporate/department updates.Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolutionDirect the hiring, orientation, and training plan for the Project Management team members.Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines.Develop strategies to promote excellent customer service and to streamline Project Management proceduresOTHER DUTIES AND RESPONSIBILITIES:Ensure compliance with timely training completion/documentation.Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems.Attend customer meetings with Business Development and/or Operational teams to present Clario services and Operational workflow, as applicable.Perform other duties, assignments, and/or special projects as time or circumstances necessitate.QUALIFICATIONS AND SKILLS NEEDED:Education:Bachelor Degree required, Master’s degree preferred.Experience:At least six years of experience in telecom, SaaS-based technologies, Clinical Trials, Healthcare IT or pharmaceutical field (or related industry experience), with an emphasis on Project Management in a high-volume, short turn-around environmentSix+ years of Management/Supervisory experience preferred (direct people management, with teams of 15+ members)Demonstrated leadership skills with strong emphasis on developing a growing teamWorking knowledge of Microsoft Office productsKnowledge of the pharmaceutical drug development processExtensive experience working Familiarity with SDLC (Software Development Life Cycle) in a fast-paced, rapidly changing industryExcellent organizational, interpersonal, time management, and prioritization skills; a great collaborator who knows how to get things done while building successful partnerships within and outside the company
