Solution Consultant

• Engage with new prospects to understand their business goals, challenges, and technical environments, and translate these into actionable requirements.
• Conduct consultative discovery sessions and effectively present clients platform capabilities to executive and technical stakeholders.
• Deliver compelling product demonstrations that highlight how we can address the unique needs of each prospect.
• Configure and tailor clientss solution to align with specific customer use cases, maximizing impact and ROI.
• Guide prospects through the technical evaluation process, offering expert insights and innovative ideas to meet and exceed their ideal outcomes.
• Serve as a subject matter expert on our products, maintaining deep knowledge of features, integrations, and upcoming releases.
• Collaborate cross-functionally with Product, Engineering, Sales, Design and Customer Success to ensure customer requirements are clearly understood and prioritized.
• Design, build, and maintain demo environments (sandboxes) that showcase use-case-specific features and new releases.
• Continuously create and improve tools, processes, and best practices to optimize the pre-sales experience for prospects.
• Support post-sales handovers by aligning closely with Customer Success and Implementation teams to ensure smooth onboarding and successful deployment of solutions.
• Act as a voice of the customer, bringing market insights and feedback into product development cycles.

• Bachelors degree in Computer Science, Engineering, Business, or a related field.
• 35 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role within a SaaS or B2B tech environment.
• Strong grasp of software development lifecycles, with hands-on experience working in agile, fast-paced product environments.
• Solid technical foundation with the ability to explain complex concepts clearly; capable of conducting technical deep-dives and training sessions for both internal and external stakeholders.
• Proficient in integration concepts familiarity with CRM platforms (e.g., Salesforce, HubSpot), Marketing Automation tools (e.g., Marketo, Pardot), and the ability to support both standard and custom integration scenarios.
• Experienced in managing and resolving prospect or customer issues; able to navigate challenging conversations, de-escalate concerns, and align solutions with business needs.
• Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively to both technical and non-technical audiences across enterprise accounts.
• Adept at problem-solving and critical thinking, with a proactive approach to identifying challenges and proposing tailored solutions.
• Comfortable collaborating cross-functionally and juggling multiple priorities in a dynamic, high-growth environment.
• Basic design sensibility experience working with or understanding design tools such as Figma is a plus.
• Bonus: Experience with virtual event platforms, webinar software, or martech ecosystems.

Expertia AI Technologies