Lead II - Software Engineering - Senior ServiceNow ITAM Specialist

UST

  • Thiruvananthapuram, Kerala Kochi, Kerala
  • Permanent
  • Full-time
  • 2 months ago
Job Description:Job Title: Senior ITAM Specialist – ServiceNowExperience: 7 to 10 YrsLocation: All UST LocationsJob Summary:We are looking for a seasoned Senior IT Asset Management (ITAM) Specialist to lead the implementation, enhancement, and governance of ServiceNow ITAM modules, with a primary focus on Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB integration. This role will work closely with cross-functional teams including IT, procurement, finance, and compliance to ensure end-to-end visibility, optimization, and control of IT assets across the organization.Key Responsibilities:
  • Design, implement, and optimize ITAM workflows using the ServiceNow platform.
  • Maintain accurate and complete hardware and software asset inventories.
  • Align asset data with procurement and financial systems for seamless operations.
  • Track SaaS application usage—both discoverable (automated) and non-discoverable (manual).
  • Analyze software installations, entitlements, and usage for license compliance and cost optimization.
  • Ensure data integrity within CMDB and ITAM-related tables.
  • Develop reports and dashboards for asset KPIs and compliance tracking.
  • Collaborate with internal teams (audit, legal, operations) to support audits and compliance reviews.
  • Support discovery tools and integrations (e.g., ACC, JAMF, SCCM, etc.).
Mandatory Skills:
  • 8–10 years of experience in IT Asset Management or IT Operations.
  • Minimum 3 years of hands-on experience with ServiceNow ITAM modules.
  • Expertise in ServiceNow HAM, SAM, and CMDB.
  • Strong understanding of IT asset lifecycle, data governance, and compliance standards.
  • Experience with asset discovery tools like ACC, JAMF, ServiceNow Discovery, or similar.
  • Excellent communication, documentation, and stakeholder engagement skills.
Good-to-Have Skills:
  • Knowledge of software licensing models and contract/license tracking.
  • Experience with asset normalization and catalog mapping.
  • Familiarity with SaaS management strategies, especially for non-discoverable applications.
  • Hands-on experience creating ServiceNow dashboards, performance analytics, and reporting.
  • Understanding of audit preparation, remediation processes, and risk mitigation.
  • Working knowledge of SCCM, Flexera, or Snow as supporting asset management tools.
Educational Qualifications:
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • Certifications (Preferred):
  • ServiceNow Certified Implementation Specialist – ITAM/HAM/SAM
  • ServiceNow Certified System Administrator (CSA)
  • ITIL v3/v4 Foundation or Intermediate
  • Certifications in ITAM, Software Licensing, or Procurement Management
Skills:Servicenow,Acc,Jamf,SamAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST