Job Description:Role: ServiceNow – ITSM SpecialistResponsibilities:Manage and execute Workplace department requests, coordinating with operations teams.Configure, customize, and maintain ITSM modules in ServiceNow (Service Catalog, Metrics, SLAs, Reports, Dashboards).Develop and maintain reports, dashboards, and workflows for performance tracking.Support incident, problem, change, and request management processes.Collaborate with teams for integrations, upgrades, and new module rollouts.Requirements:2+ years of ServiceNow experience with strong ITSM expertise.Advanced knowledge of Service Catalog, Metrics, SLAs, Reports, Dashboards, and Development in ServiceNow.Good understanding of ITIL processes.Preferred:Programming knowledge in Python.ServiceNow certifications and API integration experience.Skills:Service Catalog,Metrics,Slas,ServiceNowAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
