Operations Support Specialist

EY View all jobs

  • Kochi, Kerala
  • Permanent
  • Full-time
  • 13 days ago
At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The OpportunityGlobal Operations Support plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.The C&I organization has six Domains, each with individual needs and differing maturity: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology.This position sits within the Business Enablement - Business Management Office which supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights. Strategic Operations works through pods aligned to each of the six domains, working alongside Core Services and Performance & Data Insights to deliver seamless operational support and strategic execution.Success in this model depends on agility - the ability to learn quickly, adapt as priorities change, and drive execution while staying responsive to evolving demands.The primary stakeholder is the Domain Strategy Execution Leader, although this role will work with the rest of the Domain team. This position works directly with the Operations Senior Specialist or Operations Specialist.Key Responsibilities
  • Strategic Operations
  • Manage and execute domain initiatives and projects by working closely with senior stakeholders, applying strong project management discipline.
  • Maintain project plans, timelines, documentation, and next steps, ensuring accuracy and timely updates.
  • Drive project meetings, coordinate actions across contributors, advance activity as appropriate and track progress against milestones.
  • Support preparation of leadership-ready materials (presentations, updates, trackers), ensuring they meet EY standards and are ready for circulation.
  • Identify project risks, dependencies, and opportunities to improve processes, escalating issues as appropriate.
  • Act as a single point of coordination with relevant C&I domains and CBS Functions (e.g., BMC, Finance, Technology, AWS) to support delivery of project outcomes.
  • Operational Excellence
  • Support consistent execution of operational processes by maintaining clear documentation, governance artifacts, and reporting.
  • Proactively identify opportunities to streamline processes, improve efficiency, and enhance ways of working within the domain.
  • Maintain and manage knowledge repositories, databases, SharePoint sites, and content libraries, including regular review and validation of materials.
  • Share knowledge, insights, and updates with stakeholders using agreed communication channels.
  • Support preparation of status reporting and dashboards, ensuring clarity in coordination with Performance & Data Insights where applicable.
  • Assist the triage of requests for ad-hoc analysis, reporting, and information, helping to embed new ways of working and reinforcing self-service where possible.
  • Stakeholder Engagement
  • Develop strong working relationships across domains, functions, and pods, anticipating needs and supporting broader team objectives.
  • Manage stakeholder communications and expectations, providing clear, timely updates on progress, risks, and next steps.
  • Act as a trusted delivery partner to leadership by ensuring follow-through on actions and high-quality execution.
  • Participate actively in regular update calls and forums, contributing insights and supporting other team members as needed.
  • Facilitate coordination across geographically dispersed teams to enable smooth execution and alignment.
Skills & Attributes for Success
  • Good analytical and problem-solving skills, with attention to detail.
  • Experience supporting operational process design, improvement, and handoff.
  • Competence in reporting, data visualization, and storyboarding, with the ability to translate data into clear insights.
  • Ability to manage multiple priorities and stakeholders, delivering high-quality outputs under tight timelines.
  • A client-focused mindset, with the ability to respond to changing needs and redirect effort as required.
  • Clear, confident communicator with the ability to engage senior stakeholders effectively.
  • Resilient, adaptable, and comfortable working in a global, matrixed environment with evolving priorities.
  • Familiarity with AI/other automation to enhance processes, project outcomes and personal deliverables
EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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