Job Title Manager BPM Requirement Type Full-Time Employee Job Location Hyderabad - Pheonix Hiring Manager Associate Director Primary Skill Selecting, training, developing, and managing performance of direct reports and their associates Business Membership BO ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback. Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal. Work well under pressure and follow through on items to completion while maintaining professional demeanor. JOB RESPONSIBILITY In this role, you will be primarily responsible to recognize trends in data to plan projects and monitor the daily operations, but are not limited to: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work Create and maximize relationships with client partners. Mentor associates and co-workers and help them enhance the business delivery. Work on test failure analysis, identify root causes and fix issues. Manage and review operational reports. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA- and partner to define action plans that resolve issues and drive continuous improvement. Handle a team of team leaders. Able to connect with onshore leadership, chair the meeting and conduct governance reviews. Drive automation agenda & process improvements Spearhead people initiatives in the areas of employee engagement, development, and talent management QUALIFICATION Bachelor's or Master's degree with a minimum of 6-8 years health care or any combination of education and experience, which would provide an equivalent background EXPERIENCE 12-18 years of overall experience Experience in Membership function an added advantage. SKILLS AND COMPETENCIES Possess strong analytical skills, organizational skills, attention to detail, excellent verbal and written communication skills. Willing to working in shifts. Excellent knowledge on MIS & PowerPoint Innovation mindset Change management. Carrying a growth mindset THE CARELON PROMISE Aligning with our brand belief of 'limitless minds are our biggest asset', we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer: Offered designation titles differ*