Oracle EBS O2C Functional Analyst
WILLWARE TECHNOLOGIES PRIVATE LIMITED
- Bangalore, Karnataka
- Permanent
- Full-time
optimizing end-to-end Order-to-Cash (O2C) processes within a regulated medical device
environment, delivered through a managed services POD model. The role demands deep
execution-level expertise, strong backend troubleshooting capabilities, intercompany transaction
knowledge, and active support during financial close cycles, with clear ownership of
transactional accuracy and day-to-day operational stability.Environment: Oracle E-Business Suite R12.2 (Order Management, Advanced Pricing,
Configurator, Shipping, Accounts Receivable, ECC).Responsibilities:Order-to-Cash Execution
- Support Order Management, Advanced Pricing, Configurator, Shipping Execution, and downstream AR interfaces.
- Troubleshoot stuck or errored sales orders, deliveries, pick releases, ship confirmations, and interface failures.
- Support OM-to-AR invoicing, revenue-impacting issues, and accounting failures.
- Provide senior operational support during month-end, quarter-end, and year-end close cycles.
- Support Oracle Configurator models, rules, and validations for configured medical device items.
- Ensure correct BOM explosion, pricing, fulfilment, and shipping behaviour for configured orders.
- Coordinate with Manufacturing and Planning teams to ensure configurator changes align with execution and supply constraints.
- Support FedEx and UPS integrations, including shipment creation, label generation, freight charges, and confirmations.
- Troubleshoot freight, handling, and tax determination issues across OM, Shipping, and AR.
- Support intercompany O2C flows, including IR/ISO sales orders, transfer pricing, and defaulting rules.
- Understand and troubleshoot process constraints impacting booking, shipping, invoicing, and revenue recognition in multi-org environments.
- Support Oracle ECC dashboards for O2C and Manufacturing KPIs.
- Ensure transactional accuracy and consistency between Oracle EBS and ECC analytics.
- Possess a working understanding of Oracle EBS O2C table structures (OM, Shipping, AR).
- Ability to write SQL / PL-SQL queries to analyze issues directly from backend tables when required.
- Provide L1/L2 production support and P1 on-call coverage.
- Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
- Ensure compliance with FDA, ISO 27001, and audit requirements.
- 7-10 years of hands-on Oracle EBS Order-to-Cash functional experience.
- Strong troubleshooting expertise across OM, Advanced Pricing, Configurator, Shipping, and AR.
- Experience with freight, tax, ATP/GOP, RMAs, and close-critical O2C processes.
- Good working knowledge of backend O2C tables, with ability to use SQL / PL-SQL for analysis and issue resolution.
- Experience supporting intercompany O2C flows and regulated medical device environments.
- Salesforce, EDI, and third-party logistics integration experience preferred.
- Familiarity with ITIL-based production support models.
- Bachelor's degree in Business, IT, or related field.
- Oracle EBS Order-to-Cash (preferred)
- ITIL (preferred)