Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.Designation: Customer Relation ExecutiveSector: RetailLocation: CG RoadExperience: 2+ yearsMon to Saturday - 10 AM - 8 PM ( Monday - Saturday)Salary : 24000 - 27000Role:
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Provide proper refund and compensation to customers on time.
Maintain complete and accurate customer correspondence data.
Develop and update client related reports.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Identify and develop problem solving methodologies to resolve customer issues.
Having knowledge of social media platforms.
Assist customers with the help of Mail and live chat
Required Skills:
Strong analytical and problem-solving skills.
Good organizational and communication skills.
Candidates preferred from the Retail Industry
Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period.
