Implementation cum Support Engineer

Mumbai, Maharashtra
Permanent
Full-time

17 days ago

Company DescriptionCompany DescriptionNEC Software Solutions (India)On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.For more information, visit at .About NEC CorporationNEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a 'Top 50 Innovative Company' globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.For more information, visit NEC atJob DescriptionRequisitesEducation: B.E. or equivalentExperience (years): 2-4yrsIndustry / Technology background: Web and Mobile TechnologiesLocation: Mumbai WorliRole Summary:Implementation Support Consultant / Engineer is required to manage directly the technical issues of Systems for the new customers .The engineer is also expected to provide a wide range of consultancy, training and support service to new and existing customers, work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others(end user, the Main Contractor, suppliers, sub-contractors) within targeted quality bounds and to targeted timescales.Qualification Criteria/Work ExperienceEssential:

Ability to work as a team or unsupervised
Microsoft Client/Server Experience and configuration
Principles of IT operation
Logical approach to problem solving
IT competence within the Microsoft Office suite "Well organised, adaptable, good problem solver”
Experience of implementing systems built using the following technologies:-

Technologies Hands-on/ Experience (Years)/ PriorityWindows Operating Systems and networks 1-3yrs 1MS Word , mail merging , report dashboard management 1-3yrs 1Oracle and SQLServer databases 1-3 yrs 1SQL 1-3 yrs 1Essential Technical SkillsProvide consultancy and/or training include:-

Data Migration consultancy
Provision of bespoke data loads
DTI training and consultancy
Bespoke Task Manager Workflows
Query View training and consultancy
Archiving (Data Reduction) consultancy
Integration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)
Variable Warnings set up
Data tidy up exercises (e.g. address cleansing and people matching)
Financial Year End related activities.
Minor bespoke work

Qualifications

Ability to provide training and consultancy services to customers in a clear and informative manner.
Excellent interpersonal, communication and organisational skills
Good knowledge of the NEC Housing product
Good SQL skills
Good understanding of Oracle databases
Ability to produce clear and concise documentation such as Functional Specifications and Dataload Documents
Ability to learn new skills quickly.
Willingness to travel in the UK and overseas as per need

Desirable:NoneOverall Project/Task descriptionKey tasks & responsibilities

Provide advice to customers on data migration into NEC
Provide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etc
Provide assistance to customers wanting to carry out data manipulation / date cleansing activities.
Contribute to providing solutions to customers interfacing and integration requirements.
Assist with writing new data loads
Assist customers with year-end processes, data loads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas

QualificationsAny graduateAdditional InformationExcellent Communication Skills required.

NEC Software Solutions

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