Receptionist

• Must possess excellent front desk operations skills (Mandatory skill) with the ability to manage reception efficiently.
• Proficiency in appointment coordination (Mandatory skill) to ensure smooth scheduling and patient management.
• Strong customer service skills required to interact politely and professionally with patients and visitors.
• Ability to effectively handle scheduling tasks and maintain organized appointment systems.
• Excellent telephone etiquette required for answering inquiries and directing calls appropriately.
• Proficiency in Microsoft Office applications needed for various administrative duties and documentation.
• Attention to detail and ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong communication skills, both verbal and written, with a friendly and approachable demeanor.

• Manage the front desk by welcoming and greeting visitors and patients in a professional manner.
• Coordinate and schedule appointments, ensuring efficient time management and minimal wait times.
• Answer and direct incoming calls to the appropriate departments or personnel promptly and courteously.
• Maintain accurate records of daily patient visits and appointment logs.
• Handle all queries and complaints from patients or visitors with a customer-focused approach.
• Assist in administrative tasks such as data entry, filing, and maintaining office supplies inventory.
• Ensure the reception area is kept tidy and presentable, with all necessary materials (e.g. pens, forms) available.
• Collaborate with medical and administrative staff to ensure a seamless and efficient operation of the front desk.

Expertia AI Technologies