Tele caller [female]

• Experience with CRM software (Mandatory skill) to effectively manage and analyze customer interactions and data.
• Effective communication skills (Mandatory skill) are essential for articulating ideas clearly and engaging positively with clients.
• Active listening (Mandatory skill) is required to understand customer inquiries and provide suitable solutions.
• Proficiency in lead generation techniques to identify potential customers and market products or services.
• Strong persuasion techniques to convincingly present and promote services or products to clients.
• Competency in Microsoft Office programs to efficiently document, manage, and retrieve information.
• Attention to detail for accurate data entry to maintain up-to-date and error-free customer records.
• Experience with call center software to provide excellent customer service and streamline operations effectively.

• Initiate telephonic conversations with potential leads to generate interest in services or products offered by the company.
• Engage with customers in a professional manner, addressing inquiries, and helping resolve any issues or concerns.
• Use CRM software to maintain detailed and accurate records of customer interactions and feedback.
• Follow up on leads and prospects to convert interest into sales, increasing revenue generation.
• Collaborate with team members to continuously improve communication scripts and outreach strategies.
• Meet set call and sales targets, contributing to individual and team objectives.
• Report regularly to supervisors on customer feedback and any trends observed during calls.
• Assist in training and supporting newly hired tele callers, sharing best practices and strategies.

Expertia AI Technologies