Senior Territory Manager - Sales

• Manage and oversee a portfolio of dealerships within the assigned territory to ensure the achievement of key business parameters including sales volumes, market share expansion, timely collections, product deliveries, and spare parts sales growth.
• Develop and maintain a sustainable and robust distribution network by strategically appointing dealers and sub-dealers to maximize market coverage in alignment with organisational objectives.
• Ensure dealerships are staffed with adequately trained and skilled personnel to maintain high operational standards and customer service quality.
• Provide ongoing training and coaching to dealers and their teams to effectively implement company systems such as MSS and Pancharatna, improving operational efficiency and customer engagement.
• Evaluate and guarantee availability of necessary service infrastructure at dealer locations, driving the adoption of service systems aimed at enhancing overall customer satisfaction.
• Plan, coordinate, and execute local sales promotional campaigns, new product launches, and other marketing events to boost product visibility and market penetration.
• Conduct regular training sessions for dealer sales personnel focusing on pre-sales techniques, effective sales processes, and updates on product features or changes to optimize sales results.
• Monitor competitor activities continuously, gathering and analysing feedback on competitor as well as company product performance to facilitate informed strategic decisions.
• Design and implement tailored incentive schemes for dealers that motivate sales growth, foster loyalty, and align with business goals.
• Collaborate with financial institutions and banks to explore and expand retail financing solutions, making products more accessible to end consumers.

• Demonstrated expertise in strategic business orientation, with ability to anticipate market trends, leverage business opportunities, and apply strategic foresight in a competitive and dynamic environment.
• Proven capabilities in leadership through sustainability practices, including a focus on stakeholder engagement, frugal mindset, and sensitivity to the triple bottom line-balancing economic, social, and environmental objectives.
• Exceptional customer focus, prioritising customer sensitivity, delight, and service orientation to build long-term loyalty and positive brand perception.
• Strong innovation-led transformation skills, including idea generation, being a catalyst for change, and embracing responsible risk-taking to foster continuous improvement.
• Results orientation with execution excellence, encompassing effective project management, passion for quality, accountability, and maintaining agility with discipline.
• Leveraging human capital effectively by promoting team development, entrepreneurial engagement, appreciating diversity, and creating exponential synergy within teams.
• Energy and motivation to weave passion into work, fostering a barrier-free work culture that blends fun with commitment and embraces learning from failures to drive personal and organisational growth.

Mahindra & Mahindra