1. Maintain customer focus at all times and respond to customer enquiries over e-mail, phone and chat using Best Practice guidelines2. Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the Team Leads/CTO3. Take ownership of queries and proactively follow through to resolution4. Maintain knowledge of all Existing and Upcoming products of the company- Role: Customer Support Executive - Shift Timing: 5:30 PM - 2:30 AM IST - Experience: Min. 1 year (US client handling preferred) - Qualification: Graduate - Skills: Excellent communication, American accent preferred (ref:updazz.com)