Executive - Customer Support (1-4 yrs) Noida (After-Sales/Customer Service)
Biopeople India
Noida, Uttar Pradesh
Permanent
Full-time
1 month ago
Role -Customer Support ExecutiveExperience -1-4 yearsLocation - NoidaJob Description:- Respond to customer queries in a timely and accurate way, via phone, email, or chat.- Identify customer needs and help customers use specific features.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.- If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.- Analyze and report product malfunctions.- Convert potential customers by answering product and service questions.- Monitor customer complaints on social media and reach out to assist.- Share feature requests and effective workarounds with team members.- Inform customers about new features and functionalities.- Update internal databases with information about technical concerns and useful discussions with customers.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams.- Maintain financial accounts by processing customer adjustments.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.- Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.- Assist in training peers on improving customer support service.- As a Customer Support Executive, you will be the first point of contact for customers, helping to ensure a seamless and positive experience with the brand. Strong communication skills and a customer-first mindset are key to succeeding in this role.If this opportunity aligns with your interests and experience, please respond with your updated CV at your earliest convenience. (ref:updazz.com)