Manager - Quality Assurance

• Excellent Communication skills (Written & Verbal) including good grammar and articulation.
• Strong to work in large set of data.
• Support in risk conduct, Monitor, and close track the same till closure.
• Work closely with the team to validate the Risk Framework
• Various observation of past Audit to be reviewed and close track the same.
• Deep Dive on any extraction of data and submission of analysis report
• Preparation of Decks and submission of same before time frame for the forums
• Audit preparation and ensure any issues noted are document.
• Any concerns/Risk noted are fully documented.
• Identify gaps and inform the stakeholders to arrest the same and avoid Risks / Findings
• Identify Need based training requirements.
• Ensure process adherence and audit preparedness.
• Explore ways to improve value-added service and ensure superior service delivery through robust and customer centric processes.
• Contribute significantly towards achievement of key business metrics.

• Work with senior stakeholders to prioritize business requirements
• Identify trends, patterns and opportunities to support business objectives by analysing the complaints
• Analyse complaints to identify process improvement opportunities

• Bachelor's degree in Mathematics, Computer science, Engineering, Statistics, Economics, Information systems or related field
• 5+ years' work experience in MIS / Business intelligence / Data analytics

• Proficiency in statistics, data analysis and research

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered