Senior Manager - Trade Service Quality Assurance

Standard Chartered

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 1 month ago
Job Summary
  • We're looking for an experienced Lead for our Trade Operations team. You'll strategically manage our trade transaction workflows, develop operational policies, and drive continuous improvement in global trade processes to optimise efficiency, compliance, and operational excellence.
  • You'll be a crucial part of our Trade Documentary team, who are responsible for supporting the efficient execution of Trade Finance operations within the Bank. The team are vitally important to the Bank's core strategy, handling transactions globally and minimising risk. You'll be part of a global, purpose-led business with the resources to support your unique career aspirations. This is your opportunity to solve complex problems, drive innovation and change, to help us achieve our strategic ambitions. Trade Documentary sits within our Transformation, Technology and Operations function
About our Transformation, Technology & Operations Team
  • Our Transformation, Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
  • When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.
Key Responsibilities
  • You'll lead and manage teams to execute in adherence to service levels and efficiency/accuracy standards to deliver against our key performance indicators.
  • You'll provide subject matter expertise and support to internal stakeholders.
  • Collaborate with cross-functional teams to deliver Trade Finance Operations objectives.
  • Coach and guide teams to identify areas for improvement and contribute to actionable recommendations.
  • Lead and manage projects to achieve strategic goals and objectives.
  • Lead and manage teams to execute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements.
  • Maintain process documentation, including workflow diagrams, department operating instructions and process manuals.
Skills and Experience
  • Extensive prior experience in Trade Finance Operations within a banking or financial institution.
  • Relevant trade certification such as a Certificate for Documentary Credit Specialists. (CDCS), Certificate for Specialists in Demand Guarantees (CSDG), or Counter-Terrorist Financing (CTF).
  • Anti-money laundering (AML) & sanctions training, with yearly certification.
QualificationsAdd relevant qualifications, if required for the role.About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Standard Chartered