Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:§ Presents menus, suggests cocktails and/or daily specials.§ Exhibits knowledge of all items on the menu and wine list.§ Takes order.§ Prepares order for presentation to guest.§ Replenishes water.§ Makes and pours coffee for the customers.§ Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.§ Processes customer restaurant bills promptly and accurately.§ Cleans tables, chairs and floor area.§ Resets table quickly.§ Polishes silverware and folds linen.§ Check the overall condition of the dining room, ensuring its readiness for customers.§ Assists service team as necessary to meet or exceed guest expectations.§ Log book and reservations must be read at the beginning of each shift.§ Possesses a valid liquor card at all times.§ Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.§ Informs supervisor/manager of any customer dissatisfaction.§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction§ Performs other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and procedures:§ Attends work on time and as scheduled.§ Follows hotel grooming, hygiene and dress standards.§ Minimise safety hazards by following all safety rules and procedures.§ Refrain from personal conversations with other employees at the main entrance.§ Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.§ Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.§ At all time projects a favourable image of the Brand to the public.
