
Team leader RNL 240625
- Mumbai, Maharashtra
- Permanent
- Full-time
- Lead and manage the RNL team to achieve operational objectives and ensure quality standards are met
- Monitor team performance through established metrics and provide regular feedback
- Develop and implement training programs to enhance team skills and knowledge
- Foster a positive and collaborative team culture
- Address staffing needs and coordinate schedules
- Ensure compliance with company policies and procedures
- Generate performance reports and present findings to management
- Act as a point of contact for any escalated issues
- High school diploma or equivalent; Bachelor's degree preferred
- 2-4 years of experience in a leadership role or back office operations
- Strong understanding of workflow processes and team dynamics
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite and data management software
- Ability to analyze performance data and enact improvement measures
- Strong organizational skills with a focus on detail
- Proven ability to mentor and develop team members
- Flexibility to adapt to changing priorities in a fast-paced environment
- Problem-solving mindset with a commitment to excellence