About the Role:We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.Job Responsibilities:Leadership & Supervision:● Lead, coach, and mentor a team to ensure high levels of performance and productivity.● Monitor daily operations and team performance against KPIs and SLAs.● Allocate tasks and manage workflows efficiently to meet deadlines.Performance Management:● Track individual and team performance metrics.● Conduct regular team meetings, one-on-ones, and performance reviews.● Identify training needs and support learning initiatives.Operational Excellence:● Ensure adherence to company policies, procedures, and quality standards.● Handle escalated issues and resolve conflicts within the team effectively.● Drive process improvements to enhance efficiency and customer satisfaction.Communication & Reporting:● Act as a communication bridge between team members and upper management.● Prepare and present reports on team performance, challenges, and achievements.● Ensure smooth handoffs between shifts/departments if applicable.Requirements:Key Result Areas:● Strong leadership and people management skills● Excellent communication and interpersonal abilities● Conflict resolution and problem-solving capability● Time management and task prioritization● High level of integrity and accountabilityCompetencies (Skills essential to the role):● Analytical mindset and result-oriented approach● Strong sales acumen and customer handling abilitiesEducational Qualification / Other Requirement:● Bachelor's degree in [Business Administration/Relevant Field] or equivalent experience● Minimum of 2 years in a supervisory or team lead role● Ability to work in a fast-paced and target-driven environmentRole Type / Key working relationships:● Individual Contributor● Internal team● External stakeholdersBenefits:What can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:● Service● Relationships● Teamwork● ResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
