Desktop Support Engineer

SarvaGram

Pune, Maharashtra
Permanent
Full-time

15 days ago

About UsSarvaGram is a Series D fintech company headquartered in Pune, on a mission to make financial services accessible and impactful for rural and semi-urban households across India. Through its platforms spanning Lending, Farm Mechanisation, and Insurance, SarvaGram serves underserved communities through a branch-led model across 5 states and ~170 branches. As SarvaGram scales its technology and digital capabilities, the IT function plays a critical role in ensuring reliable, secure, and efficient operations for a growing workforce of field officers, branch staff, and corporate teamsAbout the roleWe are looking for a skilled and proactive Desktop Support Engineer to join our IT System Admin team. You will serve as the primary escalation point for complex IT issues, providing advanced technical support across hardware, software, and network domains. You will work closely with the IT Admin Lead to ensure the reliability, security, and efficiency of SarvaGram’s IT infrastructure and end-user environment.Key responsibilitiesEnd-User & Device Support

Provide second-level technical support for desktops, laptops, and peripherals across the organisation

Handle escalations from Level 1 support, ensuring timely and effective resolution

Troubleshoot complex hardware, software, and network issues with minimal disruption to business operations

Identity & Access Management

Manage Active Directory including user accounts, group policies, and access controls

Administer access provisioning and de-provisioning in line with IT security policies

Infrastructure & Systems

Install, configure, and maintain operating systems and enterprise applications

Support VPN, remote access tools, and endpoint security solutions

Assist in system upgrades, patch management, and deployments

Vendor & Asset Management

Coordinate with vendors for hardware procurement, replacement, and repairs

Maintain an up-to-date inventory of IT assets and manage the asset lifecycle

Documentation & Process

Maintain technical documentation, SOPs, and the internal knowledge base

Log and manage issues through the ticketing system, ensuring accurate records and SLA adherence

Requirements Technical Skills

Strong working knowledge of Windows operating systems

Hands-on experience with Active Directory and Group Policy management

Good understanding of networking fundamentals — DNS, DHCP, TCP/IP

Experience with IT ticketing tools and remote support applications

Ability to troubleshoot independently and resolve complex technical issues

Soft Skill

Strong analytical and problem-solving approach

Good communication and user-handling skills — patient, clear, and solution-oriented

Ability to prioritise effectively in a dynamic, fast-paced environment

Education & Certifications

Bachelor’s degree in Information Technology, Computer Science, or a related field

Certifications such as CompTIA A+, Network+, or relevant Microsoft certifications are preferred

Benefits SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.This is your chance to be at the forefront of innovation. Join us and:

Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.

Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.

Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.

Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs

SarvaGram

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