Desktop Support Engineer (L2) – Application Support

Vrinda International

Pune, Maharashtra
Rs. 9,00,000-13,00,000 per year
Permanent
Full-time

13 days ago
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Job Title: Desktop Support Engineer (L2) – Application SupportExperience: 6–9 YearsLocation: Pune (Work from Office)CTC: Up to 9.5 LPANotice Period: Immediate to 15 Days PreferredInterview Mode: Virtual (2–3 Technical Rounds)Job Summary:We are seeking an experienced Desktop Support L2 Engineer with strong expertise in application support. The role involves providing technical support for end-user systems and business-critical applications, ensuring seamless operations and quick issue resolution.Key Responsibilities:

Provide L2 deskside and remote desktop support to end users

Manage application support including installation, configuration, patching, and upgrades

Troubleshoot and resolve system and application-related incidents using ITSM tools

Handle IMAC (Install, Move, Add, Change) and asset lifecycle activities

Coordinate with vendors/OEMs for L3 escalations and ensure timely resolution

Monitor application performance and suggest improvements

Act as a bridge between IT teams, business stakeholders, and management

Ensure adherence to SLA, CSAT, and quality standards

Maintain proper documentation and knowledge base

Preferred Skills:

Experience in vendor coordination and escalation handling

Understanding of enterprise IT environments

Strong analytical and problem-solving skills

Additional Requirements:

Willingness to work from office (Pune)

Immediate joiners or candidates with short notice preferred

RequirementsMandatory Skills:

Strong experience in Desktop Support (L2)

Hands-on experience in Application Support

Knowledge of Kofax Print Management Tool

Exposure to Kofax / Equifax applications support

Good understanding of ITSM tools and incident management processes

Strong communication and stakeholder management skills

Vrinda International