Customer Service Associate

• Contact potential or existing customers using scripts
• Answer product or company-related queries
• Understand customer needs and close sales
• Direct qualified leads to field sales team
• Update customer info in the database
• Accurately take and process orders
• Address and resolve customer complaints
• Maintain records of calls, sales, and data
• Conduct research to aid in lead generation

• Good communication and convincing skills in English
• Basic knowledge of Email and MS-Excel

Recex