Responsible for ensuring that all US End to End Payroll processes are executed appropriately and in a timely manner. Operates as the subject matter expert and provide functional direction in all areas for issue resolution. Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives. Optimizes the contribution of the team through coaching and mentoring Manage effective internal customer relationships. Assist in the workload management and prioritization of day-to-day duties and projects. May assist Associate Manager & Manager's in evaluating direct reports and may review the evaluations/development plans of others. Defines standards and reusable approaches within the Services operations. Assist managers in identifying training needs for new or existing associates. Assist managers in ensuring coverage for Service Teams in the event of unexpected or planned absences. Provide leadership sign-off of processing and daily activities for all Service Lines. Serves as the first point of escalation for all Service Line issues. Should be able to create RCA and effectively handle escalations. To come up with process innovation ideas for process standardization/RPA. Responsible for monitoring completion of requirements and accountable for compliance. Provide feedback/observations to US team for recurring service calls, business reviews and project debriefs for assigned customers. Ensure daily workload and commitments have been completed timely and accurately within established guidelines. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed. Develop strong relationships with peers and our internal partners. Drive the establishment and refinement of the UKG Pro or UKG Ready Managed Services methodology and best practices. Bachelor's or equivalent. You should have a minimum of 7+ years of relevant experience in US End to End Payroll processing. Ability to lead and influence team members and partners without direct reporting authority. Commitment to excellence and high standards Excellent written and oral communication skills - should be able to lead calls with US stakeholders fluently Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis. Ability to understand and follow written and verbal instructions. Ability to collaborate effectively with a diversity of individuals at all organizational levels. Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity Leads by example. Coordinate multiple tasks simultaneously. Strong understanding and advanced knowledge of US and Canadian payroll laws.
