Area Engineer

VE Commercial Vehicles

Bhubaneswar, Odisha
Permanent
Full-time

30 days ago

Job DescriptionRole: Area EngineerDivision: VTIFunction: VTI Aftermarket - Retail - BusesReporting into: Area Service ManagerLevel: M2Purpose of the RoleThe position exists in order to Develop & implement action plans to improve customer satisfaction, monitor product performance, service offering with respect to new sites & new model introduction, Develop technician competencies & support various administrative activities for the defined area with the objective of ensuring effective delivery of aftermarket service, for the specified product/product range, in the assigned area within the limits of defined plans & policies.Span of ControlDirect reportees: 20
Indirect reportees: 20Managing Customers: 20 No's to 20 No'sEducationDiploma or BE / B.TechExperienceDiploma with 5-6 Years; BE/ B Tech with 3-5 YearsBusiness Understanding

Understanding of Aftermarket process and policies
Advanced Vehicle Technology
Awareness of various facilities & manpower required for managing site support.
Broad understanding on-site manual.
Knowledge of the roles & responsibilities of various
stakeholders Viz.
Site technician
Parts technician
Site in charge,
parts techniciance
Awareness of the key performance indicators for site support
viz. Uptime
Parts availability
Parts consumption

Area of ResponsibilitySite Management & Fleet UptimeMonitor delivery and performance of site service by Technicians, provide support for resolution of issues, monitor parts availability, warranty and service agreement claims IN ORDER TO ensure delivery as per standard at the site. Maintain customer Vehicle availability at its optimized level by ensuring the Parts availability, Manpower availability and preventive maintenance at sites. Technical analysis of the site maintenance practices and guide customers for timely WGM Warranty claims submission to HO on time. Adherence to Site process related to Preventive Maintenance, Fleet Uptime & other points detailed in Site Manual. Maintenance of good connectivity with the team of Technicians, Monitoring & guiding them to perform their Role. Co-ordination with the workshop team for timely completion of major repairs of site vehicles that are done at workshops. Ensure timely resolution of customer issues & the customer deliverables are met in line with the agreement.-Customer SatisfactionRecord and maintain customer VDB, monthly customer sign-offs to avoid disputes and increase CS, Customer meetings on monthly basis to address product-related issues and co-ordinate with TS, develop customer mechanics to monitor and maintain WGM activities IN ORDER TO Provide timely inputs to customers on better operating & maintenance practices which include maintenance cost, fuel consumption & site conditions. Providing an on-time solutions to customer complaints and ensure proper MOM to be released and acknowledged by customer. Ensure high uptime of vehicles, Follow preventive Maintenance schedule. Customer Signoff's on disputed cases.-People ManagementTo enable Manpower to compete with the market and enabling them to troubleshoot all technical failure and support customers with competent manpower availability. In order to achieve results: Ensuring the availability of trained manpower & adequate infrastructure at sites. Identify the competency of Technicians and facilitate training through Regional Trainer / OJT. Administration of performance management process. Engaging & retaining talent, Driving Values & VGAS action plans, Employee Wellbeing and hygiene maintained at higher level at sites.-Adherence to PM & execution of Product campaignsTo Ensuring Fleet uptime of customer Preventive Maintenance to be followed as per company standards through Service Technicians and Product campaigns to be completed on time for better product reliability. In order to achieve results: Ensure that preventive Maintenance & Safety audits are conducted at sites once in a quarter through PSE. Follow up & implement the actions identified in the audits. Maintain accountability & safe upkeep of assets deployed at sites. Ensure all WGM activities done on time from the customer side. Ensure customer manpower availability.

VE Commercial Vehicles

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