Senior Executive_Ahmedabad

Vodafone

  • Ahmedabad, Gujarat
  • Permanent
  • Full-time
  • 28 days ago
About VOIS:VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for VodafoneAbout VOIS India:In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job Description:Role purpose:This role will be responsible for processing transactions within defined SLA. The pre-requisite for this role will be experience within contact center or customer service environment with excellent communication skill, to own and implement the provisioning, email flow and onboarding for UK Business customers as part of the standard delivery model. Should be able to handle multiple requests running concurrently with accuracy.Roles and Responsibilities:
  • Service Level Management
  • Quality - Accuracy of transactions/projects
  • Attention to details
  • Aiming for FTR
Core competencies, knowledge and experience:
  • Customer obsessed: Demonstrates an insight into the customer's way of thinking. Understand Customer viewpoint. Able to articulate the cus-tomer's perspective in a straightfor-ward way.
  • Communication and Interperson-al Skills: Communicating proficient-ly with customer & stakeholder when required
  • Innovation Hungry
1. Eger to find out better ways for processing trans-actions and bringing in cre-ative thinking.
2. Ability to think outside the box and try to produce pro-cess improvement ideas.Must have technical/professional qualifications:
  • Bachelors and above degree from a recognized university
  • BPO / Telecom experience
  • Excellent understanding of Security for MS 365
  • Excellent written and verbal com-munication skills
  • Sound logical reasoning and analyti-cal skills
  • Ability to work with speed and accu-racy using multi applications
  • Good typing speed - 24 wpm mini-mum
  • Tools - Job specific
Crystal, Egain & Amdocs: CRM system, Libra Gemini & Corporate Gemini Billing System, PEGA Service Transition etc.VOIS Equal Opportunity Employer Commitment India:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone