Role/ Job Title: Territory Manager - SEPL Function/ Department : SEPL Job Purpose The role entails direct customer interaction and is responsible for acquisition of Self-Employed Professional Loan customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships, and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of Self employer professional loan customers in the identified segment and reference generation from the specified catchment area Collaborate with the Product Head Self employed professional Loan to ensure that the customers are offered the best in class solutions funding/ multi funding requirements and key Direct Selling Teams are appropriately incentivized. Ensuring quality portfolio by minimizing delinquency and rejection Extensive knowledge and understanding of retails assets, products and operations Identifying the changing market trends, channel development for acquiring business and provide high quality customer service Design a fulfilling customer journey leading to customer delight and making IDFC First bank their banking partner of choice Ensure the successful adoption of internal compliances & regulatory framework across the business Education Qualification Graduation: Any Graduation Post-graduation: Any Post-graduation Experience: 2 to 5 years experiences in Self-employed professional loans
