Senior Product Manager-Credit Cards
IDFC FIRST Bank View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
- Identify the target segment needs, develop & manage the product offering through constant competition benchmarking, CVP interventions, build relevant features & offers to drive customer value proposition & profitability.
- Designing go-to market strategies, enabling appropriate communication
- Management of Credit Policy & Underwriting Processes for right customer selection, optimizing the existing bank clients for pre-approved / pre-qualified eligible base
- Facilitate seamless client onboarding with minimal friction. Establishing and maintaining the internal ecosystem to support scale up of all facets of the business and execution of the segment roadmap.
- Work closely with Analytics team for creating the right personas basis lifestyle, behavior, propensity etc. for customized and differentiated acquisition messaging for optimal conversion.
- Own all aspects of base management, recon across product features, reward redemption, statements, stationery.
- Own all aspects related to customer service, add on, replacement & upgrade processes for the segment.
- Own and drive key P&L metrics for respective product
- Build strong relations with internal & external stakeholders, partners, and customers.
- Align closely with Customer Service to build and maintain a strong customer experience.
- Evaluate & drive promotional plans to ensure that they are consistent with product line and segment’s strategic objective.
- Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers.
- Experience in managing multiple cross-functional opportunities and projects in parallel.
- Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations.