Application Support Engineer
Accenture View all jobs
- Nagpur, Maharashtra
- Permanent
- Full-time
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time educationSummary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth.
- Continuously evaluate and improve support processes to enhance efficiency and service delivery.Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in monitoring and maintaining cloud-based integration services to ensure high availability and reliability.
- Ability to collaborate effectively with cross-functional teams to address technical challenges and optimize system performance.
- Familiarity with incident management and root cause analysis methodologies to support continuous improvement.
- Excellent communication skills to clearly convey technical information to diverse audiences.Additional Information:
- The candidate should have minimum 5 years of experience in Informatica Intelligent Cloud Services.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time educationAbout Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.