Why Join Us Are you inspired to grow your career at one of India's Top 25 Best Workplaces in IT industry Do you want to do the best work of your life at one of the fastest growing IT services companies Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations It's happening right here at Iris Software. About Iris Software At Iris Software, our vision is to be our client's most trusted technology partner, and the first choice for the industry's top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation. Working at Iris Be valued, be inspired, be your best. At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow. Our employee value proposition (EVP) is about Being Your Best - as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. We're a place where everyone can discover and be their best version. Job Description 1. Should have experience in providing software application support remotely covering the following - Understanding of the specific customer's needs and problem faced by the customer related to the application - Referring customers to and providing guidance via email - Interaction with the Technical team in case of L3 related issues - Ensuring ownership of the support ticket from the time its report till the closure 2. Should have knowledge of incident management system for tracking life cycle of the production tickets. 3. Should be self-driven and requires minimum oversight from the Manager. 4. Should have Very good written and spoken communication skills. 5. Should be willing to work in shifts (US business Hours) 6. 24.7 support including weekends and India holidays. Mandatory Competencies App Support - L1, L2 Support Beh - Communication ITS - Incident Management
