Ecommerce Specialist
- Bangalore, Karnataka
- Permanent
- Full-time
- Executing business and brand-level eCommerce roll out and optimization for all environments including staging and production
- Optimizing product presence (e.g., new item setup, item maintenance, rich content development input, content health assessment), merchandising, pricing, promotions and sales analysis.
- Works cross-functionally with Sales, Marketing, Finance, and Operations teams to support the online sales channel, facilitate catalogue activation, account growth, and maintain alignment across teams.
- Proactively look for opportunities to improve the customer's shopping journey with the objective of continuously improving site conversion rates and repeat visits.
- Executes flawless site content updates across homepage, category pages, etc. that are timely and relevant to the customer and in support of sales goals.
- Produces weekly/monthly/quarterly KPI reports for key product and sales performance with actionable insights
- Conducting workshops to educate stakeholders on platform features and functionality.
- Coordinating with various stakeholders for the successful launch of new webstores.
- Implementing continuous maintenance and troubleshooting measures for webstores to optimize overall store performance and sales efficiency. This will include ticket submission, testing and regression testing across environments.
- Possess a bachelor's degree or higher from an accredited institution
- +3 years of e-commerce, digital marketing, and/or merchandising experience. Manufacturing industry is preferred.
- Experience with SAP Commerce Cloud & Big Commerce platforms is a strong plus.
- Must have strong Excel proficiency and ability to manage large amounts of product data.
- Experience in e-commerce analytics, able to analyse, and apply data to make decisions.
- Able to track, manage, and enhance online customer experience
- In depth knowledge of GA4 and SEO
- Must possess strong verbal and written communication skills, as well as project management skills.
- High attention to detail and strong sense of urgency to drive results.
- Flexible time zone to support across geographies.
- Possess problem solving skills.