Customer Relationship Management Executive

Rolliflex

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 days ago
Join Our Team as a Customer Relationship Management ExecutiveWe are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!What You'll Do:
  • Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
  • Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
  • Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
  • Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
  • Product & Service Updates: Provide regular updates to clients on new products and services.
  • Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
  • Track Customer Trends: Monitor customer data and trends to continuously enhance service.
  • Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.
What We’re Looking For:
  • Languages: Fluent in Hindi and English with strong communication skills.
  • Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
  • Experience: At least 2 years of experience in customer relationship management.
  • Gender Preference: Female candidates preferred (diversity-driven team).
Why Join Us?
  • Valued Contributions: Be part of a dynamic team where your skills will be appreciated.
  • Growth Opportunities: Enjoy professional growth with opportunities for advancement.
  • Innovative Work Environment: Work in a collaborative and innovative environment.
Tasks
  • Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
  • Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
  • Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
  • Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
  • Product & Service Updates: Provide regular updates to clients on new products and services.
  • Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
  • Track Customer Trends: Monitor customer data and trends to continuously enhance service.
  • Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.
Requirements
  • Languages: Fluent in Hindi and English with strong communication skills.
  • Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
  • Experience: At least 2 years of experience in customer relationship management.
  • Gender Preference: Female candidates preferred (diversity-driven team).
4th April 20205Rolliflex

Rolliflex