Area Sales Manager - MT, South (Chennai)
Trumpf View all jobs
- Pune, Maharashtra
- Permanent
- Full-time
- Promote the assigned product portfolio to existing and prospective customers within the territory.
- Own and manage end-to-end customer relationships within the assigned sales area.
- Ensure total customer satisfaction through proactive engagement and effective follow‑ups.
- Maintain optimal call rates to achieve coverage of both existing and new customers.
- Follow the defined Sales Process strictly and without exception.
- Generate, update, and follow up all sales leads using Update 7 – Opportunity Module.
- Report all lost orders accurately through Update 7.
- Submit sales forecasts, expense reports, and other MIS reports within stipulated timelines.
- Clearly document and communicate all customer commitments to relevant internal stakeholders to prevent communication gaps.
- Act as the primary interface (pivot) between customers and TRUMPF, anchoring all sales and inter-department activities at the customer end.
- Coordinate demos, trainings, visits, and other customer-related activities with advance planning to ensure a superior customer experience.
- Report all customer complaints through the defined customer complaint routines.
- Engage appropriate internal resources to ensure timely and logical resolution of customer issues.
- Actively participate and take responsibility for marketing initiatives such as:
- Exhibitions
- Customer evenings
- Technology days
- Delegations and other promotional activities within the assigned territory
- Identify, understand, and report market developments, customer needs, industry trends, and competitor activities that may impact business.
- Strong technical knowledge (Machine Tools preferred)
- Effective selling and negotiation skills
- Excellent presentation skills
- Strong communication skills – listening, oral, and written
- Ability to plan, prioritize, and execute independently
- Customer-centric mindset with strong ownership