Senior Client Advisor - Operations

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers
• Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed

• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behaviour

Louis Vuitton