Assistant General Manager - Facility
- Mumbai, Maharashtra
- Permanent
- Full-time
- Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).
- Get details of new projects and provide inputs on Estate requirements.
- Monitor Management & Maintenance of the property.
- Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.
- Review Maintenance charges at regular intervals and revise appropriately, as required.
- Get Final Accounts & handed over to the Societies with balance amounts.
- Formulate policies for management of property and customer issues.
- Form Society and handover of Management to the Society.
- Co-ordinate with Legal Team for Conveyance of the property.
- Close Issues pertaining to past projects/recently handed over Society/Condos
- Co-ordinate for preparation of handover kits.
- Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.
- Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.
- Co-ordinate with Legal Team on Legal cases filed in the Court.
- Source for Miscellaneous income in the project
- Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).
- Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.
- Monitor Customer/Possession details from Sales.
- Monitor Handover possession to Customers.
- Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.
- Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.
- Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.
- Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place.
- Ensure recommendations and requirement of ISO.
- Ensure MIS Reports are generated as required.
- ISO recommendations & re-certifications.
- Estate Management Process reviews.
- Ensure smooth transition from the company controlled site to Residents Welfare Association.