We are hiring a CRM Executive in Ahmedabad
- Ahmedabad, Gujarat
- Rs. 18,000 per month
- Permanent
- Full-time
(Only Female Can Apply)Location: Science City, AhmedabadPosition: CRM Executive
Department: Sales & Customer Service
Reporting to: Store Manager / Operations Head
Job time 10 to 8.30
Salary: Up to 18k
Qualification: Any Graduation
Age criteria: 22 yeras to 35 years🔑 Key Responsibilities:
🗂 Customer Data & Records
Collect and update customer information in the CRM system (purchase history, preferences, birthdays, anniversaries).Maintain a clean and organized customer database.📞 Follow-ups & Engagement
Conduct timely follow-up calls/messages for inquiries, walk-ins, and past customers.Send greetings and promotional messages during birthdays, anniversaries, and festivals.📈 Sales Support & Lead Management
Track leads from walk-ins, referrals, and online sources.Assign leads to sales staff and monitor follow-up actions.Coordinate between customers and sales executives for appointments and showroom visits.🎯 Loyalty & Retention
Encourage enrolment into loyalty or referral programs.Manage feedback collection and ensure customer satisfaction post-purchase.Identify VIP and high-value customers for special previews or offers.📣 Marketing Coordination
Coordinate with marketing for WhatsApp, SMS, and email campaigns.Share promotional offers and new collections with customer segments.Track responses and report campaign effectiveness.🛠 Complaint Handling
Address customer complaints and ensure timely resolutions.Escalate unresolved issues to store management if needed.Maintain logs of complaints and actions taken.📊 Reporting
Prepare weekly/monthly reports on follow-ups, repeat visits, customer feedback, and retention rates.Share insights with store leadership for strategic planning.