Credit Control Supervisor
- Bangalore, Karnataka
- Permanent
- Full-time
- Manage credit and collections activities for the Southeast Asia region, ensuring timely and effective cash collections.
- Oversee daily cash collection tracking processes, maintaining detailed and clear documentation throughout the month.
- Maintain and update customer master data, performing customer credit checks in accordance with the Delegation of Authority (DoA) and obtaining necessary approvals before setting up new customer profiles.
- Handle customer queries by directing them to the appropriate departments for thorough investigation and resolution.
- Ensure accurate reconciliation of customer accounts, including withholding tax, exchange rate adjustments, and bank charges.
- Lead month-end closing activities and prepare accurate reporting related to credit and collections.
- Identify potential bad debts early, escalating issues to management for timely intervention.
- Conduct and lead daily, weekly, and monthly catch-up meetings with customers and internal stakeholders to review account status and resolve issues.
- Manage account escalations and coordinate legal actions as necessary.
- Oversee the Credit Hold process across the region, ensuring compliance with company policies.
- Support the Head of Credit for EMEA & SEA in developing and implementing credit policies, payment terms, credit balance procedures, bad debt provisions, and other related process documentation.
- Background in credit control essential with at least 10 years of relevant experience
- People management & development is essential.
- Experience working in a multinational organization and partnering with resources across countries to meet stretch targets
- Demonstrated experience processing high volume transactions in a complex multi-country/ERP environment
- Ability to build strong trusted relationships through high “say/do” ratio and effective partnership
- Strong time management and prioritization skills with ability to coordinate with others for alignment as necessary
- Excellent English capabilities and strong telephone manner along with written and oral communication skills
- Adaptable and able to reprioritize to respond to business needs in a fast-paced environment.
- Focused on continuous improvement in both area of responsibility and those peripheral
- Self-starter who can work independently and as part of a team.
- Knowledge of ERP systems specifically within the order to cash section ideally with experience across multiple systems
- JD Edwards, AS400, Abbas, IFS, MFGPro, Axapta ERP systems would be ideal but not required