Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business Perspective Strategic Business Orientation_Anticipating and Leveraging Business Opportunities Strategic Business Orientation_Strategic Foresight Strategic Business Orientation_Global mind-set Leadership through Sustainability_Strategize around,Sustainability Drivers Leadership through Sustainability_Frugal mind set Leadership through Sustainability_Stakeholder focus Leadership through Sustainability_Triple Bottom Line Sensitivity Customer Focus_Customer Sensitivity Customer Focus_Customer Delight Customer Focus_Service Orientation Innovation Led Transformation _Idea Orientation Innovation Led Transformation _Change catalyst Innovation Led Transformation _Risk Taking with Responsibility Result Orientation with Execution Excellence_Effective Project Management Result Orientation with Execution Excellence_Passion for Quality Result Orientation with Execution Excellence_Accountability for results Result Orientation with Execution Excellence_Agility with discipline Leveraging Human Capital_Exponential synergy Leveraging Human Capital_Team development Leveraging Human Capital_Entrepreneurial engagement Leveraging Human Capital_Appreciating diversity Weaving Passion and Energy at Work_Being Passionate about work Weaving Passion and Energy at Work_Working without Barriers Weaving Passion and Energy at Work_Blending Fun with work Weaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills